ISO 20000

Implementing ISO 20000 IT Service Management System

ISO 20000 offers a structure for implementing a systematic approach to managing your organization's business processes, allowing you to provide value and meet the needs of your customers. According to ISOL 20000, implementing a Service Management System (SMS) an organization must take a process approach when planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving your service management.

Having an ISO 20000 SMS compliant system means your organization can:

  • Provide objectives and controls to deliver effective and efficient managed services.
  • Provide control, greater efficiency, and opportunities for improvement.
  • Turn technology focused departments into service focused departments
  • Ensure IT services are aligned with and satisfy business needs
  • Improve system reliability and availability
  • Provide a basis for service level agreements
  • Provide the ability to measure IT service quality, allowing for improvements and adjustments where needed

Our approach in implementing your organization's SMS is to simplify the process for you. We do this through our domain expertise and by understanding your business needs and objectives. The benefits of our simplified approach is to reduce the time and expense of implementing your SMS and obtaining ISO 20000 certification.